Privacy Policy

Sigma VTC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

We may collect the following types of information:

Personal Information: Name, phone number, email address, profile photo, and payment information provided during account registration.

Location Data: Real-time GPS location data when you use the Service to book rides, track drivers, or navigate to destinations. Location data is essential for the core functionality of our platform.

Usage Data: Information about how you interact with the app, including ride history, preferences, device information, and app usage patterns.

Communication Data: Messages exchanged between you and drivers, as well as communications with our support team.

We use the information we collect to:

Provide, operate, and maintain the Service, including matching you with drivers and processing payments.

Improve and personalize your experience on the platform.

Communicate with you about your rides, account, and service updates.

Ensure the safety and security of our platform, including driver verification and fraud prevention.

Comply with legal obligations and resolve disputes.

We may share your information in the following circumstances:

With Drivers: Your name, pickup location, and destination are shared with the driver assigned to your ride.

With Service Providers: Third-party vendors who assist us in operating the platform (payment processors, cloud hosting, analytics).

For Legal Reasons: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Sigma VTC, our users, or others.

We do not sell your personal information to third parties.

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal information.

Object to or restrict certain processing of your data.

Withdraw consent where processing is based on consent.

Request a copy of your data in a portable format.

To exercise these rights, please contact us through the app or at the address provided below.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Sigma VTC — Privacy Team

Email: privacy@sigma-vtc.com