Driver guide
Your first ride
Everything you need to know to deliver a premium experience from your very first trip as a Sigma VTC driver.
Step 1
Before you go
Your vehicle is your business card. Before every shift, make sure it is spotless: exterior washed, interior tidy, neutral scent, and a comfortable temperature.
Confirm that your driver profile is approved in the app and all documents are up to date. Charge your phone and check your internet connection.
Wear a professional, well-groomed outfit — a clean, pressed shirt is all you need. The goal is to inspire trust at first sight.
Spotless vehicle
A quick vacuum, clean windows, and a subtle air freshener go a long way.
Amenities ready
Charging cables (Lightning, USB-C), bottled water, and candy for your passengers.
Step 2
Arriving at the pickup point
Punctuality is the foundation of professionalism. Arrive a few minutes early and park safely.
Confirm your arrival through the app so the passenger is notified. Greet them by the first name shown in the app — don't just ask 'is that you?'.
Safe parking
Park in a legal, safe spot even if it means walking a few meters.
Proactive contact
If the passenger is hard to locate, call with a clear, polite message.
Step 3
The welcome that makes the difference
Greet your passenger with a natural smile and use their first name. Offer to help with luggage and hold the door open if possible.
Confirm the destination and announce the estimated travel time. This simple gesture shows you are organized and attentive.
85% of clients say the interaction with the driver influences their loyalty to the service. A personalized welcome turns a simple ride into a premium experience.
Step 4
During the ride
Drive smoothly, safely, and calmly. Avoid harsh acceleration and sudden braking — your passengers will appreciate the comfort.
Read the passenger's cues: if they engage in conversation, be attentive. If they prefer silence, respect it. Offer to adjust the music and temperature.
If something unexpected happens (traffic jam, detour), communicate clearly: explain the situation and suggest an alternative route if needed.
Smooth driving
Anticipate traffic lights and slowdowns for a jolt-free ride.
Set the mood
Soft background music by default. Ask the passenger about their preferences when appropriate.
Step 5
End of the ride
Once at the destination, park safely and help the passenger collect their belongings. Check the back seat for forgotten items.
Thank them sincerely and wish them a good day or evening. A final professional touch leaves a lasting impression.
Flawless end-to-end service encourages positive reviews, tips, and most importantly, repeat customers.
Checklist before your first ride
- Vehicle clean inside and out
- Driver profile approved and documents up to date
- Professional, well-groomed outfit
- Phone charged, app open, GPS working
- Water, charging cables, and candy available
- Smile, use passenger's first name, confirm destination
- Smooth driving, clear communication, adapted ambiance
- Check for forgotten items at end of ride and thank the passenger
Ready for your first ride?
Download Sigma VTC and start receiving ride requests right away.